ISO 9001 is the world’s most popular quality management system standard and is all about keeping customers satisfied. Whatever sector you operate in, from manufacturing to services, companies that work with the principles of quality management have benefited from more efficient ways of working, better cost control, faster and more effective implementation of new working practices.
The increasing of customer satisfaction as well as of the other interested parties involved in the provision of services and the activation of continual improvement is strictly linked to each other. Actually, considering the continuously changing customer needs and expectations, as well as competition and technical progress, the continual improvement of sold products and selling processes is an essential condition to remain in the market.
This guide tells you in more detail how to embrace and implement ISO 9001 making it work for your business to certify.
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